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    Invelos Forums->DVD Profiler iOS: iOS Technical Support Page: 1  Previous   Next
I can't update my iphone/ipad with the latest version of DVD Profiler 3.8.1
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DVD Profiler Unlimited Registrantroxlords
Registered: April 27, 2010
Posts: 4
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I have tried several times to update my collection from my pc to my iphone/ipad,
With earlier version of dvd profiler on my pc this worked perfectly, now with updating to 3.8.1, my iphone/ipad do not even succeed to make a connection. I get the message on my iphone/ipad can not make a connection. Trying to install a earlier version of dvd profiler does not work because my backup made only syncs with the latest version.
Please help.
DVD Profiler Unlimited RegistrantStar Contributorgreyghost
Registered: March 13, 2007
Reputation: Highest Rating
United States Posts: 1,441
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Have you setup database sharing in 3.8.1?
Registered: February 10, 2002
DVD Profiler Desktop and Mobile RegistrantMole
Ex-contributor
Registered: March 13, 2007
United Kingdom Posts: 756
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OK, let's try and get the systems to talk to each other. 

1. Open DVDP on your host computer

Go to Tools\Options\Sharing

Check "Share my collection" and take note of the port number.

Check the bottom of the DVDP window. It should now say something like:

"Shared on 'My Pc' [192.160.0.5"], port 32847:0 connected"

Note the IP address of your host

2. open your iPod/iPad app

go to Databases\Update DVDs

Check that the values in "Connect to DVD Profiler" match those above. If not, edit them.

And try again
Chris
 Last edited: by Mole
DVD Profiler Unlimited Registrantroxlords
Registered: April 27, 2010
Posts: 4
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Thanx Mole but off course I tried that.
But I managed to install the previous version of DVDP 3.8.0.
And this works perfectly besides the startup that now gives an error, that can be ignored.
DVDP 3.8.1 keeps unable to connect, maybe a bug that can hopefully be solved in a newer version of DVDP
DVD Profiler Desktop and Mobile RegistrantMole
Ex-contributor
Registered: March 13, 2007
United Kingdom Posts: 756
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Quoting roxlords:
Quote:
Thanx Mole but off course I tried that.
But I managed to install the previous version of DVDP 3.8.0.
And this works perfectly besides the startup that now gives an error, that can be ignored.
DVDP 3.8.1 keeps unable to connect, maybe a bug that can hopefully be solved in a newer version of DVDP


Oh well, it was worth a try.....

It does work though. I'm running 3.8.1 under Win7 Pro (64 bit) with iOS 5.1.1 on both iPhone & iPad and  have no problems connecting (it's syncing to the phone even as I type this).

when you updated to 3.8.1 did you do a "clean install" or overwrite the existing 3.8.0.

another thing to try would be a database repair with 3.8.1
Chris
Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,282
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Quoting roxlords:
Quote:
Thanx Mole but off course I tried that.
But I managed to install the previous version of DVDP 3.8.0.
And this works perfectly besides the startup that now gives an error, that can be ignored.
DVDP 3.8.1 keeps unable to connect, maybe a bug that can hopefully be solved in a newer version of DVDP

If 3.8.0 works to connect, but 3.8.1 does not work on the same machine, the most likely culprit is a software firewall blocking the connection.

There are no changes between 3.8.0 and 3.8.1 to the connection code.
Invelos Software, Inc. Representative
DVD Profiler Unlimited Registrantroxlords
Registered: April 27, 2010
Posts: 4
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Super Ken Cole,
That was it ! I gave access to Profiler 3.8.1 through my Firewall, now I get connected in a split second!
Thanx
DVD Profiler Unlimited Registrantwhotony
Registered: March 19, 2007
Posts: 43
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I'm not sure what happened for me.
I cannot update from iPhone or iPad.

Can't prove it was since the latest 3.8.1 either.

All I know is I get a check mark next to connect but nothing happens after that and it stops and asks if I want to retry.

I've deleted the program from my desktop and retried everything but till doesn't work.

I love the program and hope that an option to upload directly from the iPad or iPhone comes soon because the desktop is on its last legs and after it kicks, thats it.

Don't want to delete the apps because I doubt I can get the database back without the desktop program working.


I even turned off my firewall and reset the setting but still nothing.
Also did a complete repair.
 Last edited: by whotony
DVD Profiler Unlimited RegistrantSilentBob1138
Registered: September 26, 2007
Germany Posts: 488
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Whotony, did you follow Taro's guide ?
DVD Profiler Unlimited Registrantwhotony
Registered: March 19, 2007
Posts: 43
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No I hadn't seen that before now so thanks. I'll give it a shot.

One other thing I notice is the ip address on the bottom of dvdp on the desktop.

It was almost always different each time I opened the program.  No it is always the same one.
DVD Profiler Unlimited RegistrantSilentBob1138
Registered: September 26, 2007
Germany Posts: 488
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Having the same address is actually a good thing. The first step in Taro's guide is to assign a fixed IP.

The IP could be problematic if you are running Windows as a virtual machine. Let me know if that is the case.
DVD Profiler Unlimited Registrantwhotony
Registered: March 19, 2007
Posts: 43
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I don't think so, not even sure what a virtual machine is.
DVD Profiler Unlimited RegistrantSilentBob1138
Registered: September 26, 2007
Germany Posts: 488
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Okay, if you don't know it is safe to say that you aren't using one.
DVD Profiler Unlimited Registrantwhotony
Registered: March 19, 2007
Posts: 43
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Well I didn't do anything but a few weeks ago it started working again.
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